Saturday, December 7, 2013

Virtual Workers of America; Forums, Jobs

Be sure to join our Virtual Workers of America For the latest discussions on the virtual and work at home employment industry,.

Saturday, July 20, 2013

Satellite TV Co. needs Work at Home agents, Look> Free TV

Client company is actively seeking experienced Work at Home job seekers to join their team and train for an exciting career. Work with cutting-edge technology. Get paid training and benefits. Potential for serious growth, strong “promote from within” culture. And as an added bonus…Free TV service! Who would have thought you could enjoy talking about sports, movies, and entertainment while building a career representing world's number one satellite entertainment company?

PRIMARY DUTIES AND RESPONSIBILITIES: This position will have you answering inbound customer service related calls to assist current satellite TV customers. Working independently in a work at home environment, calls will be heavy in up-selling products and services, verifying customer accounts, explaining/answering billing and other miscellaneous customer service questions. WHAT TO EXPECT IN YOUR DAY-TO-DAY JOB AS A CUSTOMER SERVICE & SALES REP: · Greet customers in a courteous, friendly, and professional manner. · Navigate through computer systems to access customer account and billing information. · Clarify customer requirements; confirm understanding of requirements or problem; Confirm customer understanding of the solution and provide additional customer education as needed. · Make product suggestions and changes to service based on current viewing habits of customer. · Meet customer requirements through first contact resolution. · Prepare complete and accurate work. · Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. · Offer solutions to issues that are often non-standard/non-routine and require some clarification. · Maintain broad knowledge of client products and services. · EDUCATION AND EXPERIENCE: · High school diploma or equivalent experience. · Prior customer service and sales experience required. CANDIDATE PROFILE: · Excellent communication skills and attention to detail. · Ability to develop customer rapport and overcome objectives. · Strong customer interaction/soft skill experience with emphasis on closing sales. · Ability to comfortably navigate in multiple windows based applications simultaneously. · Tolerance to work in a repetitive, fast paced, high production work environment. · Ability to remain calm under pressure and work independently. · Willingness to rotate shifts, as needed.

WORK AT HOME ENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS: Ability to perform light hand activity work at a dedicated home computer/telephone space with adequate work surface. Position is primarily sedentary. Work area must be quiet, free from background noise and distractions TECHNICAL REQUIREMENTS: · A PC that meets the requirements of the Home Agent platform. PC must have a vendor manufactured date less than six years in age. (Example: If today's date is 1/1/2012, the PC manufacture date should be no older than 1/1/2006). You will be able to test your PC during the online application process. · 3.0 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor running at a clock speed of 3.0 GHZ) · 2 GB RAM and 12 GB of available hard drive space · High speed Internet access (DSL or Cable only). · An Internet Service Provider that Supplies 2 or more IP addresses OR an Internet Service Provider that supplies 1 IP address and is connected to a router. · Analog headset with a built-in digital signal processor and a specified 8 GB flashdrive will be required upon employment. · A telephone with a mute button to be utilized during training, team meetings, and individual coaching and technical support sessions. · Power Bar/Surge Protector that is UL 1449 Recognized.

Apply here Copy and past resume in email to